Shipments and returns

Items from Ptbikeuropean - Unipessoal Lda are guaranteed for 2 years, counting from the date of issue of the invoice.

To claim the product warranty, please contact us via e-mail or via the online form.


Ptbikeuropean - Unipessoal Lda reserves to make a prior assessment of damage or breakdown, in our facilities or by alternative means of assessment. The item can be shipped to our address indicated on the invoice, with shipping costs being borne by the customer. This amount will always be refunded if it is found to be a defect covered by the warranty.


In the first 14 days after purchase and if you are not fully satisfied with your purchase, you will be refunded, presenting the purchase document and provided that the item has not been assembled or used and is properly packed in its original packaging. In this situation, the amount will be credited to the customer's account, considering that the costs inherent to transport or collection will always be the customer's responsibility.


When the item has a cost associated with the assembly and the customer does not contract this service, the warranty may not cover damage that may be verified associated with the deficient assembly of the item.


If you have any questions regarding the exchange or warranty of your product, please contact us at

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